Thursday, February 28, 2013

Budweiser maker AB InBev reports lower Q4 profit

AMSTERDAM (AP) ? Anheuser-Busch InBev NV, the world's largest brewer, said Wednesday that profit fell 4.9 percent in the fourth quarter due to higher financing costs, and it forecast weak first quarter sales volumes in the United States and Brazil.

The maker of Budweiser, Bud Light, Stella Artois and Beck's said net profit was $1.76 billion (?1.35 billion), down from $1.85 billion in the same period a year ago. Exchange rate-linked losses in the fourth quarter of 2012 and gains on derivatives a year earlier caused a combined $400 million downward swing.

Revenues rose 8.8 percent to $10.3 billion, due to price hikes, and operating profit rose 10.7 percent, thanks to cost-cutting, the company said.

AB InBev said it expects weak first quarter volumes in the U.S., its most profitable market, as consumers there have less disposable income and weather has been worse than a year ago.

But the company, based in Leuven, Belgium, reported that sales volumes had grown in the U.S. in 2012 for the first time since 2008 and "market share is showing signs of stabilizing."

It also expects first quarter "softness" in Brazil, where it has a 68.5 percent market share with brands Skol, Brahma and Antarctica, due to an early carnival and wet weather.

Volumes in China, the company's third-largest market, grew 1.9 percent and AB InBev said it gained market share in the fourth quarter, with Budweiser becoming the best-selling "premium" beer in the country. AB InBev expects better growth in China this year.

More than half of Budweiser sales now take place outside the U.S., the company said.

AB InBev didn't outline whether it expects to increase profits in 2013, saying only it expects its revenue per gallon sold to increase faster than the rate of inflation, and costs to rise "in the mid-single digits."

Shares erased early losses to rise 0.5 percent to ?70.15 in Brussels.

The numbers were "below market expectations at the earnings level," but better than expected in terms of revenues, said Jonathan Jackson, head of equities at Kilik & Co. He said the company is "well positioned to capture rising emerging market incomes and recovering Western economies." However, he repeated a "neutral" rating on shares, because those strengths are already reflected in the share price.

AB InBev has been attempting since June to take over the half of Corona maker Grupo Modelo it doesn't already own for $20.1 billion, but the deal was challenged by the U.S. Department of Justice over concerns it would make the company too dominant in the U.S.

In response, AB InBev announced a side-deal this month to sell the rights to market Corona in the U.S. to smaller competitor Constellation Brands, hoping that would appease regulators. For now the deal "remains subject to the existing challenge," AB InBev said Wednesday.

The company's U.S. subsidiary, Anheuser-Busch of St. Louis, Missouri, is facing a lawsuit from consumers who on Tuesday accused it of watering down its beers, including Budweiser and Michelob, so that they carry a lower alcohol percentage than their label suggests.

"Our beers are in full compliance with all alcohol labeling laws. We proudly adhere to the highest standards in brewing our beers, which have made them the best-selling in the U.S. and the world," said Peter Kraemer, vice-president of brewing and supply, in a statement.

Source: http://news.yahoo.com/budweiser-maker-ab-inbev-reports-lower-q4-profit-124632780--finance.html

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Wednesday, February 27, 2013

Video: 1993: First World Trade Center bombing

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Source: http://video.msnbc.msn.com/nightly-news/50955822/

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Obama warns of risks over budget cut uncertainty

WASHINGTON (AP) ? President Barack Obama on Monday said looming automatic spending cuts are already affecting the economy, while a top administration official warned that the nation's borders would be less secure if billions of dollars are yanked from the budget Friday.

"The uncertainty is already having an effect," Obama said. "Companies are preparing layoff notices. Families are preparing to cut back on expenses. The longer these cuts are in place, the bigger the impact will become."

Despite the urgent rhetoric, there was no indication the White House and congressional Republicans were actively negotiating a deal to avoid the so-called sequester ahead of the end of the week deadline. The last known conversation between Obama and GOP leaders was last week and there have been no in-person meetings between the parties this year.

With Congress back from a weeklong recess, House Speaker John Boehner showed little willingness to move off his long-held position that the sequester be offset through targeted spending cuts, not the package of cuts and tax increases Obama supports.

"Mr. President, you got your tax increase," Boehner said, referring to the tax rate increases that took effect on Jan. 1. "It's time to cut spending here in Washington."

The $85 billion budget-cutting mechanism could affect everything from commercial flights to classrooms to meat inspections. Domestic and defense spending alike would be trimmed, leading to furloughs for hundreds of thousands of government workers and contractors.

The White House continued laying out in stark terms what the cuts would mean for government services, dispatching Homeland Security Secretary Janet Napolitano to warn of the implications for critical security functions.

"I don't think we can maintain the same level of security at all places around the country with sequester as without sequester," said Napolitano, adding that the impact would be "'like a rolling ball. It will keep growing."

Napolitano focused in particular on the impact to the border, saying her agency would be forced to furlough 5,000 patrol agents. She tamped down the notion that budget cuts would make the nation more vulnerable to terrorism, but said the sequester would make it "awfully, awfully tough" to minimize that risk.

Also Monday, Interior Secretary Ken Salazar said visiting hours would be cut at all 398 national parks, just as they prepare for an influx of spring and summer visitors.

Elsewhere in the government, Defense Secretary Leon Panetta has said the cuts would harm the readiness of U.S. fighting forces. Transportation Secretary Ray LaHood said travelers could see delayed flights. Education Secretary Arne Duncan said 70,000 fewer children from low-income families would have access to Head Start programs. And furloughed meat inspectors could leave plants idled.

Obama will seek to build public support for his sequester offset plan Tuesday when he travels to Newport News, Va., a community that would be impacted by the defense cuts.

The sequester was designed as an unpalatable fallback, meant to take effect only if a congressional super-committee failed to come up with at least $1 trillion in savings from benefit programs.

Many of the nation's governors, who are gathered in Washington for their annual meeting, voiced frustration over the impending cuts, saying Washington's inability to strike a deal had created widespread uncertainty in the economy and hampered economic recovery in their states.

"The president needs to show leadership," said Louisiana Gov. Bobby Jindal, a Republican considered a potential 2016 presidential contender, following a meeting with Obama. "The reality is it can be done. This administration has an insatiable appetite for new revenue."

South Carolina Gov. Nikki Haley, a favorite of her party's conservative wing, pointed her anger at both Democrats and Republicans.

"No one should be playing golf. No one should be taking vacations," Haley said, taking a shot at Obama's recent golf outing and Congress' latest recess. "What they need to do is do what these governors do every day. We stay until we get it done."

Democratic Gov. Dannel Malloy of Connecticut concurred.

"They need to get out of that box that sits under the dome and understand that this has real implications in people's lives," he said. "Work with the president, find a way to get it done ? or if you want, just turn it over to us governors, and we'll negotiate."

The governors, emerging from a closed-door meeting with Obama Monday, said the president had assured them the administration is pursuing solutions, but offered no assurances that officials would find a way ahead out ahead of the deadline.

___

Associated Press writers Ken Thomas, Steve Peoples and Josh Lederman contributed to this report.

Source: http://news.yahoo.com/obama-warns-risks-over-budget-cut-uncertainty-214308559--finance.html

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Monday, February 25, 2013

BlackBerry launches the Z10 in India for $800

BlackBerry launches the Z10 in India for a cool $800

The BB10-toting BlackBerry Z10 has just been unveiled in India, priced at Rs 43,490 ($800) for an unlocked unit. Coinciding with the announcement, the BlackBerry Music Store has also gone live in the country starting today, offering a mix of local and international music. Support for local languages aside, the app offerings have also been given an Indian flavor with the inclusion of country-specific goodies spanning various genres including news, banking, travel, entertainment and lifestyle. The subcontinent is quite important for the company formerly known as RIM, and its devices are still popular in the region, despite taking a beating in market share recently (see coverage), courtesy the BBM service that makes them the go-to smartphones for those hooked on to the instant messaging platform. However, the Z10's sticker price puts it in the same league as the 16GB iPhone 5 and HTC's full-HD Butterfly (both costing roughly $50 more), and it remains to be seen how the price-sensitive Indian market will react to the new entrant.

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Source: http://feeds.engadget.com/~r/weblogsinc/engadget/~3/qzeYXmpdIds/

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Asian shares edge higher, yen falls on Bank of Japan report

TOKYO (Reuters) - Asian shares edged higher on Monday, with investors still picking up shares battered by last week's steep plunge, while the yen fell to fresh lows on news a reflationary advocate could head the Bank of Japan next month.

The news Japan's government is likely to nominate Asian Development Bank President Haruhiko Kuroda, an advocate of aggressive monetary easing, as its next central bank governor, is set to be a major factor in financial markets this week.

Markets are pondering whether Italy's weekend elections will produce a stable government, and the implications of that for euro zone cohesion, while Moody's credit downgrade on Britain will play on confidence in the pound and government bonds.

Investors also await testimony on Tuesday from Fed Chairman Ben Bernanke for further clues of when the Fed may slow or stop buying bonds. Financial markets were rattled last week after minutes of the Fed's January meeting suggested some Fed officials were mulling scaling back its strong monetary stimulus earlier than expected.

The MSCI's broadest index of Asia-Pacific shares outside Japan <.miapj0000pus> was up 0.1 percent, pulled higher by Australian shares <.axjo> which gained 0.6 percent on reassuring comments from U.S. Federal Reserve officials on the bank's current stimulus program, which has helped underpin risk sentiment globally.

South Korean shares <.ks11> opened up 0.2 percent, with the nation's new leader, who has shown willingness to talk down the won, being sworn in on Monday.

Tokyo's Nikkei stock average <.n225> opened 1.6 percent higher. <.t/>

Early on Monday, the yen touched its lowest since May 2010 of 94.61 yen against the dollar, while the euro rose to a high of 124.83 yen, still off its 34-month peak of 127.71 set early this month.

The Nikkei newspaper reported the Japanese government is likely to nominate Haruhiko Kuroda and Kikuo Iwata, both vocal advocates of aggressive monetary expansion, as BOJ governor and deputy governor.

The dollar fell sharply to below 93 yen last week on media reports that Toshiro Muto, a former financial bureaucrat perceived as less willing to take unconventional steps, was the frontrunner candidate for the top BOJ job.

"The dollar's move this morning is merely a rebound from disappointment on Muto last week. I don't think this topic will be enough to hoist the dollar above 95 yen," said Hiroshi Maeba, head of FX trading Japan at UBS in Tokyo. "No matter who is elected at the BOJ, it will not affect the longer-term trend of a weak yen," he said.

Speculation over the BOJ has been a key factor driving the yen lower recently due to anticipation for strong reflationary measures, but other fundamental factors such as Japan's deteriorating trade balances and signs of firmer U.S. growth also supported a weakening yen trend.

Abe told Americans on Friday "I am back and so is Japan" and vowed to get the world's third biggest economy growing again.

Investors remained cautious before the full official results of Italy's elections come out on Tuesday, worried a potential political stalemate could impede Rome's progress on fiscal reforms.

The euro was up 0.1 percent to $1.3192, off Friday's six-week low of $1.31445.

Sterling fell to a 31-month low of $1.5073 early on Monday and a record low against the New Zealand dollar at NZ$1.8025 following Friday's one-notch downgrade of Britain's prized triple-A sovereign rating by Moody's.

Investors will also seek signs of recovery from the flash estimate of China's manufacturing PMI from HSBC/Markit due later in the session.

Wall Street ended higher on Friday, boosted strong earnings from Dow component Hewlett-Packard , but the benchmark Standard & Poor's Index <.spx> posted its first weekly decline of the year. European shares rose on Friday after data showed German business morale surged at its fastest pace in over two years in February.

Hedge funds and other big speculators cut their bullish bets on U.S. commodities by nearly $13 billion, the most in about 10 months, in the week to February 19 to $69 billion, just before oil and metals prices tumbled last week on rumors a commodities fund was dumping positions, trade data showed on Friday.

U.S. crude was up 0.1 percent to $93.26 a barrel.

(Editing by Eric Meijer)

Source: http://news.yahoo.com/asian-shares-edge-higher-yen-falls-boj-report-004440389--finance.html

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Sunday, February 24, 2013

Egypt opposition leader calls for election boycott

FILE - In this Saturday, Nov. 24, 2013 file photo, leading democracy advocate Mohammed ElBaradei speaks to a handful of journalists including the Associated Press, at his home on the outskirts of Cairo, Egypt. Mohamed ElBaradei, who leads the main opposition National Salvation Front, wrote on Twitter Saturday, Feb. 23, 2013 that he is calling for the boycott "to expose sham democracy," as he said he did in a similar call in 2010 under then-president Hosni Mubarak. ElBaradei says he urges the boycott of the vote called by Islamist President Mohammed Morsi because he "will not be part of an act of deception."(AP Photo/Thomas Hartwell, File)

FILE - In this Saturday, Nov. 24, 2013 file photo, leading democracy advocate Mohammed ElBaradei speaks to a handful of journalists including the Associated Press, at his home on the outskirts of Cairo, Egypt. Mohamed ElBaradei, who leads the main opposition National Salvation Front, wrote on Twitter Saturday, Feb. 23, 2013 that he is calling for the boycott "to expose sham democracy," as he said he did in a similar call in 2010 under then-president Hosni Mubarak. ElBaradei says he urges the boycott of the vote called by Islamist President Mohammed Morsi because he "will not be part of an act of deception."(AP Photo/Thomas Hartwell, File)

FILE - In this July 13, 2012 file photo, Egyptian President Mohammed Morsi speaks to reporters at the Presidential palace in Cairo. An Egyptian opposition group has found a novel way of protesting the rule of President Mohammed Morsi: It signed him up for a chance to win a trip to space. The April 6 Youth Movement said on its official Facebook page on Thursday, Feb. 21, 2013 that it entered the Islamist leader?s name in the on-lined context launched by a U.S. men?s personal company because it wanted to be rid of him. It called on supporters to vote for the president. (AP Photo/Maya Alleruzzo, File)

FILE - In this Tuesday, Nov. 13, 2012 file photo, released by the Egyptian Presidency, Nobel Peace Prize winner and head of the opposition Egyptian Constitution political party, Mohamed ElBaradei, left, meets with Egyptian President Mohammed Morsi, in Cairo, Egypt. An Egyptian opposition leader is calling for a boycott of upcoming parliamentary elections, a day after he said the vote will inflame the country's political tensions. Mohamed ElBaradei, who leads the main opposition National Salvation Front, wrote on Twitter Saturday, Feb. 23, 2013 that he is calling for the boycott "to expose sham democracy," as he said he did in a similar call in 2010 under then-president Hosni Mubarak. ElBaradei says he urges the boycott of the vote called by Islamist President Mohammed Morsi because he "will not be part of an act of deception." (AP Photo/Egyptian Presidency, File)

An Egyptian man with his three children wear red during a symbolic hanging at an anti-government protest in front of Egypt's high court building in downtown Cairo, Friday, Feb. 22, 2013. The Arabic writing on the banners reads, "death is more honorable for me and my children than poverty and hunger," and " Jeeka, Christy and Mohammed to heaven." Egypt's president called multi-stage parliamentary elections beginning in April but a key opposition leader warned Friday that the vote may only inflame tensions unless there are serious political talks first.(AP Photo/Khalil Hamra)

CAIRO (AP) ? Egyptian opposition leader Mohamed ElBaradei called Saturday for a boycott of parliamentary elections, drawing immediate criticism from some within his movement who said it was a hasty decision.

The dispute showed the fragility of a fairly new opposition front forged after the deeply fragmented movement found little success at the polls since it led the 2011 uprising that ousted autocrat Hosni Mubarak.

Opposition infighting would only help ensure that the Islamist Muslim Brotherhood group remains Egypt's dominant political force after the next vote.

"(I) called for parliamentary election boycott in 2010 to expose sham democracy. Today I repeat my call, will not be part of an act of deception," Nobel laureate ElBaradei, who leads the opposition National Salvation Front (NSF), wrote on his Twitter account.

The comment reiterated a frequently heard opposition sentiment that democratically elected President Mohammed Morsi is acting like Mubarak.

Elections under Mubarak's three-decade rule were widely rigged and parliament was dominated by members of his ruling party.

Morsi called for the elections in a decree late Thursday night ? a four-stage vote starting at the end of April and concluding in June.

On Friday, ElBaradei said holding elections during this time of deep political polarization "is a recipe for disaster."

Morsi's Brotherhood accused the opposition of running away from the challenge.

The deputy head of the Brotherhood's Freedom and Justice Party, Essam el-Erian, responded to ElBaradei's call on his Facebook page.

"Running away from a popular test only means that some want to assume executive authority without a democratic mandate," he said of the opposition. "We've never yet known them to face any election or serious test."

The mutual recriminations reflected a new escalation in political tensions that could spill into even wider strikes and protests ahead of the elections.

The opposition has accused Morsi and his Brotherhood backers of using election wins to monopolize power in tactics similar to the former regime.

They accuse Morsi of reneging on a promise to form an inclusive government representative of the Christian minority, women, and liberals.

In the country's last major vote, a hotly disputed constitutional referendum in December, ElBaradei urged his supporters at the last minute to participate and vote "No" after a debate within the opposition over whether to boycott.

The referendum was mired in controversy and rights groups criticized unchecked voting irregularities.

The Islamists, accused of ramming the charter through a drafting panel that they dominated, won passage by more than 60 percent, but turnout was low around 30 percent. Critics said the document opened the way for imposing Islamic law more strictly in Egypt.

Tensions soared in the run-up to the vote, with violent clashes between pro- and anti-government protesters that led to bloodshed outside the presidential palace.

Almost immediately after ElBaradei's boycott call, rifts began to emerge in the opposition. Even members of his opposition bloc, the NSF, said the group had not yet decided on a boycott.

Some activists criticized the call, saying it would alienate the masses and allow the Brotherhood free rein over the lower house of parliament, which writes laws and is supposed to monitor the president.

The Brotherhood already has the most seats in the upper chamber of parliament, largely an advisory body currently serving as an interim parliament. And it also successfully fielded Morsi as its candidate for president.

In Egypt's first free elections in 2011, the Brotherhood won nearly half of seats in parliament and the more conservative Islamists known as Salafis won a quarter.

A splinter Salafi party has emerged since then and competition for seats is expected to be fierce, particularly in Egypt's vast rural areas and poor city slums.

Within months of being elected, the lower house of parliament was disbanded in June of last year after the Supreme Constitutional Court ruled that a third of the chamber's members were elected illegally.

The upcoming elections are to reinstate the legislature.

Liberal and secular parties have trailed significantly in all elections since Mubarak was toppled. Their outreach across Egypt, while growing, is still dwarfed by the Islamists' well organized network of charities and programs that assist the poor.

But at the same time, since Morsi's election as Egypt's first civilian and Islamist president last summer, his popularity has eroded.

Blogger and commentator Mahmoud Salem, a longtime activist who now opposes Morsi, said he disagreed with a boycott because it offers no real alternative to the political impasse.

"Where's ElBaradei's party, its plan, its economic vision? Let's say a boycott is the right answer. What will they do so that they can be competitive in the next election?" Salem said.

He accused ElBaradei of calling for a boycott in part because the opposition has been unable to win significantly at the polls.

"In reality, it will end up as a parliament composed of the Muslim Brotherhood, the Salafis, or members of the ex-regime," he said.

Others have said they may enter elections, but are criticizing Morsi's timing.

Shadi Taha, a leading figure of al-Ghad al-Thawra party led by former Mubarak rival Ayman Nour, told The Associated Press that the country should be focused first on more pressing issues like the economy, education and health care.

The party has not yet decided if it will boycott.

"The last thing we need is to enter a new cycle that further polarizes and splits the country," Taha said. "First there should be stability. ... Elections should have been delayed to deal with bigger priorities."

On the second anniversary of the Jan. 25 uprising this year, anger at police impunity for abuses and an array of other social woes spilled out onto the streets and violence again engulfed the nation.

About 70 people died in a wave of protests and riots since then ? more than half of them in the restive Suez Canal city of Port Said alone.

A civil disobedience campaign in Port Said entered its seventh day on Saturday. The protesters are demanding retribution for those killed during the recent unrest. There have also been near daily protests in Cairo and in the textile producing city of Mahalla.

Former lawmaker Mostafa al-Naggar, a centrist, said boycott calls will be ineffective unless there is unity among the opposition.

He wrote on Twitter that a boycott "will clear the arena for the ruling party and its allies to dominate the legislative and executive branches."

ElBaradei's opposition coalition, which was only formed late last year, had warned for weeks it could boycott if certain conditions were not met first.

The NSF said it wants a real national dialogue that leads to the formation of a more inclusive government, changes to the constitution and stability.

Egypt's new constitution, approved in late December, says that procedures for elections should begin within two months of the charter being ratified but does not set a deadline for the vote.

Egypt's Coptic Christians complained that elections start around Palm Sunday and Easter, prompting Morsi to review the timing of the vote. Minority Christians have consistently voted against the Brotherhood.

On Saturday, Morsi changed the start of voting to April 22 instead of April 28.

Morsi's supporters say that delaying elections, protesting and boycotting are affecting Egypt's ability to lure foreign investors and tourists again as the economy deteriorates.

Egypt's oldest opposition party, al-Wafd, steered clear of immediately supporting a boycott. Instead, the party said it will file a lawsuit against elections being announced before laws governing the vote are approved.

Former liberal lawmaker Amr Hamzawi , part of ElBaradei's NSF group, told the AP that a boycott might be a good option but ElBaradei's unilateral call may have come prematurely.

"I don't think we need to decide today. But we need to enter a process of collective reflection," he said. "It takes time" for any opposition to translate its movement into societal change and elections victories.

___

Mosaad el-Gohary in Port Said contributed to this story.

Associated Press

Source: http://hosted2.ap.org/APDEFAULT/3d281c11a96b4ad082fe88aa0db04305/Article_2013-02-23-Egypt/id-0177d51a8f534f328836d0ce2f68f5be

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Enyo arrives to Windows 8, WP8 and Blackberry 10 with version 2.2

Enyo arrives to Windows 8, WP and Blackberry 10 with version 22

Enyo originally came along from HP to help developers create resolution-independent webOS apps, but since version 2.0, it's become platform agnostic. While support for Windows 8 and WP8 through IE10 has been around for awhile, version 2.2 now brings packaged app creation for those OSes along with Blackberry 10 at the highest Tier 1 support level. The platform still requires native "container" software to package apps, with Enyo advising Visual Studio for Windows 8 and Cordova for WP8 and Blackberry 10. The company's swatted a few bugs and added contextual popups too, so if you're looking to get your JavaScript on, hit the source.

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Source: http://www.engadget.com/2013/02/22/enyo-2-2-windows8-wp8-blackberry10/

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Saturday, February 23, 2013

Vonn ahead of schedule after knee surgery

FILE - In this Jan. 19, 2012 file photo, Lindsey Vonn speaks to young athletes during the first winter Youth Olympic Games in Innsbruck, Austria. Vonn is on the mend after surgery to repair two shredded knee ligaments from a crash at the world championships in Austria. (AP Photo/Kerstin Joensson, File)

FILE - In this Jan. 19, 2012 file photo, Lindsey Vonn speaks to young athletes during the first winter Youth Olympic Games in Innsbruck, Austria. Vonn is on the mend after surgery to repair two shredded knee ligaments from a crash at the world championships in Austria. (AP Photo/Kerstin Joensson, File)

FILE - In this Nov. 23, 2012 file photo, Lindsey Vonn, of the United States, reacts during a press conference for the women's World Cup ski races in Aspen, Colo. Vonn is on the mend after surgery to repair two shredded knee ligaments from a crash at the world championships in Austria. (AP Photo/Nathan Bilow, File)

Lindsey Vonn's right knee is healing quicker than her feelings over a world championship race she says should have been called off.

The four-time overall World Cup champion remains unhappy about how she sustained a season-ending injury ? two shredded ligaments and a broken bone ? at the world championships in Schladming, Austria. She believes organizers should have postponed the super-G race on Feb. 5 because of deteriorating course conditions.

In a conference call Friday, Vonn said she "did not think it was safe" to race on the soft snow and that "athletes safety should come first."

"I do not think the jury made the right call," said Vonn, who underwent surgery to repair the ACL and MCL nearly two weeks ago. "It was definitely not safe to run with that fog."

The start of the super-G was delayed by 3 1/2 hours because of fog hanging over the course. During that time, conditions dramatically changed, said Vonn, who noted that she inspected the hill early in the morning.

Soon after her crash, Atle Skaardal, women's race director for the International Ski Federation, defended the decision to go ahead with the event, saying, "I don't see that any outside factors played a role in this accident."

Vonn disagreed. She hit a jump along the course faster than anyone else and flew a lot farther, landing in a patch of snow that was much softer. Her right ski abruptly stopped and then buckled as she flipped over her ski tips.

"I feel like that loose snow was 100 percent the reason why I crashed," she said.

As she lay in the snow, in pain and waiting for a helicopter to lift her off the mountain, Vonn called U.S. women's head coach Alex Hoedlmoser and told him to inform race officials to stop the competition.

"They apparently didn't do that," Vonn said. "I was definitely disappointed they decided to run the race."

Organizers eventually did stop the event, though not immediately after Vonn's crash. With conditions varying from racer to racer and the light fading, the race was halted after only 36 of the 59 skiers had come down the hill.

"I hope in the future they really think hard about running races and what the conditions are like," Vonn said.

Vonn is on pace to return to the slopes for the beginning of the World Cup season in late November. That's her aim, anyway.

"But that could be a month or two earlier or it could be a month later," she said. "It's all dependent upon how my knee responds. So far, I'm ahead of schedule ? the swelling looks great, everything looks great.

"I'm not concerned about when I'm going to be back. I just want to make sure when I do get back on snow, that my knee is 100 percent. It doesn't take a lot of training for me to be ready to race again."

Already she's setting up to be the comeback story of the 2014 Sochi Games, when Vonn will defend the downhill title she won in Vancouver. She even joked this injury makes her "the underdog now."

"That will help ease the pressure a little bit," Vonn said. "I have no doubt I'm going to be back and be able to ski the same, if not better, than I did before. It's just going to take some time."

Comebacks are hardly anything new for Vonn, who has been plagued by injuries at her last six major championships ? from a thumb she sliced on a champagne bottle at the 2009 worlds in Val d'Isere, France, to a bruised shin that she treated with the unorthodox remedy of Austrian cheese at the Vancouver Olympics.

She's attacking rehab with the same vigor as if it were a course, going as fast as she's allowed. She's attending physical therapy sessions for her knee twice a day, seven days a week. Most of the work involves simple tasks, like moving her knee cap around to gain back motion. She's also working on her upper body strength, vowing to come back stronger than ever.

"I'm channeling most of my energy into workouts," she said.

In between sessions, she's hanging out with her sister, Laura, and watching movies. She's trying to enjoy the down time she's never really had.

"It's a change of pace. But it's hard for me to sit around," Vonn said. "I feel pretty helpless sometimes. Going to the gym and staying active, that makes me feel a lot better."

Although Vonn was open about all things concerning her accident and recovery, she didn't want to address the rumors that she was dating golfer Tiger Woods. That topic was off limits.

"I'm only two weeks out from the worst injury I've had in my career," Vonn said. "At this point, I'm not going to talk about my personal life."

As for her emotional state, she said it's steadily improving. She had a hard time after the accident, especially with her bus so close to the finish line ("I could hear everyone cheering," she said). But once she arrived in Vail, Colo., and had the procedure to fix her knee, she's quickly perked up.

"I'm in a pretty good state. I'm taking it one day at a time," she said. "It's important for me to be really patient. It's going to be a long process. I'm really looking forward to Sochi and I'm going to do everything I can to be stronger than I was before. That's definitely keeping me positive at this point."

So are all the well-wishers. She's talked to her teammates, along with exchanging emails with friend and rival Maria Hoefl-Riesch of Germany.

"It's just the ACL, which is bad enough, but for sure she will be back," said Hoefl-Riesch, who is planning a trip to Vail to visit Vonn. "I'm looking forward to seeing her back next winter."

___

AP Sports Writers Jerome Pugmire and Andrew Dampf contributed.

Associated Press

Source: http://hosted2.ap.org/APDEFAULT/347875155d53465d95cec892aeb06419/Article_2013-02-22-SKI-Vonn-Recovery/id-43762a75ecfa4426b2367e0a1c5a055c

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PDC Energy Says Site Is Clean, Investigation Continues Into 84,000 Gallon Fracking Spill

Just over a week and a half has passed since an oil well east of Fort Collins spewed 84,000 gallons of spent fracking fluid from a damaged valve.

  • KUNC's Nathan Heffel speaks to COGCC spokesman Todd Hartman

The company that owns the well, PDC Energy, says the site is now clean and has released its report of the incident to the Colorado Oil and Gas Conservation Commission.

According to PDC Energy documents, the spill began Monday February 11th, ?due to failure of the air supply system on the workover equipment, the travelling block descended and sheared off one of the wellhead?s locking pins, allowing flowback fluid to escape.?? The company says it immediately notified local, county and state officials. Fracking fluid gushed from the broken valve from 9 a.m. Monday until 4 p.m. Tuesday.

Around 2,000 barrels of fracking fluid flooded the site and was contained by an ?earthen berm.'

In an e-mailed statement, PDC Energy says the well was capped ?and earth-moving equipment was used to remove contaminated soil and fluid around the well to a depth of 18 inches which was then transported off-site to an approved hazardous waste landfill.

PDC Energy says after ?extensive soil testing at the site,? the area is now clean.

COGCC representatives were on-site during the event according to Todd Hartman, spokesman for the commission. I spoke to him about the incident and what?s next in the process.

Nathan Heffel: This was a significant spill. While PDC Energy says the site is clean, what does it take for your agency to say the site is actually clean?

Todd Hartman: We have a staff that has been engaged from almost the moment the event occurred. We had staff on-site very quickly afterward. We had additional staff on-site the next day with engineering expertise as well. We have been engaged from the beginning and we will continue to be engaged in making that determination. The operator here has to do a number of things which, so far, they have done in compliance of our rules which is contain material, move it off site,? and then sample groundwater and remaining soil to ensure that when they went to address the polluted area they were successful at doing so. And our staff will be involved in determining and reviewing the reports that are submitted to us that include sampling results from the operator?s efforts.

Heffel: How long will it take for the commission to release its report?

Hartman: I think it might be too soon to tell. The company has submitted a couple things to us, one was a spill report that documents the event itself and provides some information about the extent of the spill, steps that were taken to contain it. And they have also provided to us a remediation report which outlines what steps they?re going to take to address the issues to make sure the site is clean. I think there?s a timeline there of some period in order for us to be comfortable that enough work has been done, enough sampling has done, enough review of the surroundings has been done to know that in fact the situation is safe.?

Heffel: And the commission believes, at least at this time, that this spill was handled adequately and in a way that was consistent with commission guidelines?

Hartman: Our view of it at this stage, and we?re not finished looking at it? of course, an event like this is not a positive. We never want to see these kinds of events occur. We never like to see fluids released onto the ground. But there is an alternative looking at this ?or at least an additional way of looking at this. At this stage, it appears the rules we have in place, the contingencies that the company had in place ?everything worked. And so one way to think about this is: we have 50,000 active wells in the state, it?s a big industry. It?s an industry that?s providing a resource that we all depend on every day. This is the intersection of human beings and technology and industry, and from time to time there are going to be events. So when and if events occur you really hope they?re addressed like this one, at least the way it appears at this point.? ?

Heffel: So it seems, at least from what you?re telling me, the system worked.

Hartman: Yes, we think the process did work. Our investigation is not yet complete and I want to be a little circumspect in the finality of what I?m saying here, but from the indications now that appropriate actions were taken and the issue was quickly and effectively addressed.

Heffel:?The nearest house and water wells to this spill were around 15 hundred feet away and it?s about 15 feet down to the shallowest groundwater. Do the homeowner and well owner have any recourse if they disagree with PDC Energy?s reports or your reports for that matter?

Hartman: It?s my understanding the operator is out getting permission from adjacent land owners to take soil samples. If a neighboring land owner has any concern or actually discovers something that they believe to be an impact from this event we would absolutely want to know about it, we would absolutely investigate it. And we would absolutely hold the operator accountable if it was determined that there was an impact from that.

KUNC reached out to PDC Energy representatives on numerous occasions for comment on the incident, however they declined to comment on-tape and referred us to e-mails and reports they released to the COGCC.

[Ed. Note: A previous version of this story said "earth-moving equipment was used to remove contaminated soil and fluid around the well to a depth of 18 feet which was then transported off-site to an approved hazardous waste landfill." The correct measurement?was 18 inches. The story has been corrected.]

Source: http://kunc.org/post/pdc-energy-says-site-clean-investigation-continues-84000-gallon-fracking-spill

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Thursday, February 21, 2013

Dubai denies abuse allegation by Britons held on drug charges

LONDON/DUBAI (Reuters) - Three Britons held in Dubai on drug charges say they were tortured by police after their arrest while on holiday in July 2012, a human rights group said on Wednesday, drawing a swift denial from authorities in the Gulf Arab emirate.

Grant Cameron, Karl Williams and Suneet Jeerh, all 25 years old, say police subjected them to beatings and threatened them with guns, according to Reprieve, a London-based legal charity which campaigns for prisoner rights.

Dubai police denied any torture had taken place. A source in the police said they were aware of the allegations and that they had had dealings with the British consulate regarding the case.

A neutral party was appointed to investigate if any torture had taken place but had found the claims to be untrue, the source said. Dubai's public prosecutor was also aware of the case and the investigation, the source added.

Reprieve said Williams had electric shocks administered to his testicles, adding that a Reprieve lawyer had met the three men in prison and drawn up draft witness statements.

"They pulled down my trousers, spread my legs and started to electrocute my testicles. It was unbelievably painful. I was so scared. Then they took off the towel and I could see that there was a gun pointed at my head," Williams was quoted as saying.

The three men say they were also forced to sign documents in Arabic, a language none of them speak, Reprieve said.

A spokesman for the British Foreign Office confirmed that Britain had been providing consular assistance to three British nationals detained in July 2012 in the United Arab Emirates.

"We have also been in close contact with Reprieve," he said.

Dubai has a vibrant tourism industry but strict laws governing public behaviour mean there are frequent cases of tourists falling afoul of the police, often over its drug and decency laws.

Last year, a British woman and Irish man accused of engaging in sexual activities in a Dubai taxi were sentenced to three months in prison and then deportation.

In 2008, a Dubai court sentenced Raymond Bingham, a British DJ better known as "Grooverider", to four years in jail for possession of marijuana. He was later pardoned and released after 10 months.

(Reporting By Mohammed Abbas in London, Mirna Sleiman in Dubai and Raissa Kasolowsky in Abu Dhabi; Editing by Mark Heinrich)

Source: http://news.yahoo.com/dubai-denies-abuse-allegation-britons-held-drug-charges-171127485.html

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Wednesday, February 20, 2013

Testy yet trying: Checklist Version of Missouri State Teaching ...

Here's a summary of the background that led up to this post in equation format.

Decision to Homeschool + Type A Personality Driven Homeschool Planner = Desire to Understand and Organize the Missouri State Teaching Standards.

As a brief aside, for those of you familiar enough with current events in teaching standards to wonder, Missouri has indeed adopted the Common Core Standards in Language Arts and Math. I did consider using the Common Core standards instead of the Missouri specific state standards in those areas. However, after reviewing both the common core standards and the Missouri State standards in those two areas I decided that the Missouri standards were fairly well aligned with the common core standards and gave more specific guidance and more detail. They worked better for me and so I decided to make my checklist from the Missouri State Standards across the board.

When I dug into the standards I realized that the format provided online (multi-grade level chart spanning 10 or more pages per content area) was not super user-friendly. I needed a simple checklist of the standards pertaining to the grade I would be teaching - kindergarten. So I read through the standards, organized and synthesized the content, and created checklists for each content area: communication arts, math, social studies, science, health education, music, visual arts, dramatic arts, and physical education. I added the checklists to my homeschool planner for easy reference during planning and intend to check off each standard as it is mastered.

Just in case anyone else needs a copy of Missouri's kindergarten standards here they are. Honestly, aside from small details here and there, I would think they would work as a guideline for homeschooling in just about any geographical area.

Source: http://testyyettrying.blogspot.com/2013/02/checklist-version-of-missouri-state.html

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Colornote Notepad Takes and Saves Notes, Puts them on Your Home Screen for Easy Access

Colornote Notepad Takes and Saves Notes, Puts them on Your Home Screen for Easy Access Android: There are plenty of note-taking apps for Android, but Colornote Notepad has a few unique features that make it easy and fun. The app itself makes taking, saving, and organizing notes easy, but you can put your notes on your home screen as widgets for easy access?grocery lists, shopping lists, and to-dos are all one-tap away, and you can use the widgets to open them in the app, or cross items off without even leaving your home screen.

Colornote is a simple, color-coded note taking app that also uses sticky note style homescreen widgets to give you quick access to your note from your home screen. You take your notes on a stylized notepad, and can organize them by color and category so they stand out easily. Assign your notes due-dates so they land on your calendar and organize themselves, and then add your notes on your phone's home screen like sticky notes so you can open them with a tap, or you can cross items or to-dos off of your lists quickly.

Colornote is free, and while it lacks some of the features that our favorite syncing note takers for Android have, it does make taking and organizing your notes incredibly easy. You can sync your notes between Android devices or to the developer's servers if you choose, but it's not required. It's available now at Google Play.

Colornote Notepad (Free) | Google Play

Source: http://feeds.gawker.com/~r/lifehacker/full/~3/7J4ukxXSlE4/colornote-notepad-takes-and-saves-notes-puts-them-on-your-home-screen-for-easy-access

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Google Play Account Needed by robindutt16


I need someone to create an independent Android developer account for me,I need 2 google play account . Please bid if you?re able to do this and interested in this small task. I?ll provide details with? (Budget: $80-$160 USD, Jobs: Android, Internet Marketing, Mobile Phone, SEO) View full post on Freelancer.com ? New Projects

Source: http://www.chinshiro.info/google-play-account-needed-by-robindutt16.html

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Tuesday, February 19, 2013

Someone Posted These Mockups Of A Samsung ... - Business Insider

Someone ? probably a Samsung fan, but maybe a Samsung employee ? posted three of images to a Korean message board this week.

The images are mockups of what the user interface for a Samsung smartwatch could look like.

SlashGear first noticed the images.

Apple is making a smartwatch. Google is too.?It's very likely, then, that Samsung would make one too.

If it is, that'll surely be a headache for Apple, which some say is getting out-innovated by Samsung in the quickly saturating smartphone market.

One hope for Apple has been that it will come out with an exciting new product to create a new market it can dominate all by itself, like it did the smartphone and tablet markets for years. If Samsung is coming out with a smartwatch, those plans could be foiled.

It is not likely that these are actual images of what that Samsung gadget's operating system would look like.

Truly, saying they were would be like saying the latest piece of Harry Potter fan fiction to hit the Internet is a leak of JK Rowling's next big book.

But still. It's interesting to speculate, and now we have a visual aid.

Source: http://www.businessinsider.com/someone-posted-these-mockups-of-a-samsung-smartwatch-on-a-korean-message-board-2013-2

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Video: Mark Kelly talks gun control

A Second Take on Meeting the Press: From an up-close look at Rachel Maddow's sneakers to an in-depth look at Jon Krakauer's latest book ? it's all fair game in our "Meet the Press: Take Two" web extra. Log on Sundays to see David Gregory's post-show conversations with leading newsmakers, authors and roundtable guests. Videos are available on-demand by 12 p.m. ET on Sundays.

Source: http://www.nbcnews.com/id/3032608/vp/50839882#50839882

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Monday, February 18, 2013

Football player gives up the game to care for fiancee with cancer

Football player gives up the game to care for fiancee with cancer

By David Self Newlin

February 17th, 2013 @ 9:25pm

TOLEDO ? What would you be willing to give up for love? It's a question that many of us won't ever face. For Ben Pike, it seems the answer is almost everything.

Pike was an accomplished athlete, playing the role of defensive lineman for the University of Toledo. Football was the love of his life before he met Ashlee Barrett, his long-time girlfriend and soon-to-be wife. When he found out that her ongoing battle with cancer was once again reaching a head, he decided only one love could be in his life.

Pike, with another year of eligibility to play for Toledo, decided he needed to spend time with Barrett during her treatment and recovery and quit the team.

"I know in some people's terms, he's giving up things," mother Becky Pike told Cleveland.com "But he's really not giving up. He's not giving up anything. He's really fighting for life. And he's just turned his forces to he's going to win a battle for life instead of winning on the football field."

Barrett was diagnosed with leukemia in April. Though she has undergone surgery and chemotherapy, her cancer returned in late January. Rather than try to squeeze in time with his fiancee, who lives in St. Louis, between the games and practices, Pike opted to focus on her.

But he's really not giving up. He's not giving up anything. He's really fighting for life. And he's just turned his forces to he's going to win a battle for life instead of winning on the football field.

?Pike's mother

"We talked ... and we both decided the best thing I could do for both of us is finish up and graduate this spring," Pike said. "So that's what I'm going to do, finish school and balance time to see her and support her while she's going through this."

Cancer has been a cloud casting a shadow over their entire relationship. Pike and Barrett have known each other for only a few months. Just a few months after they got engaged in Dec. 2011, Barrett was diagnosed. Since then, he has visited her each weekend. During the week, he studies to become a history teacher and does student teaching at a local school.

"I know when August comes around, it's going to be tough," said Pike. "My body will be gearing up for two-a-days, and I'll have nothing to go to. But everything must come to an end sooner or later. I can walk away with no regrets."

The couple still intends to marry June 15, despite the illness.

David Self Newlin, ksl.com Content Manager

David Self Newlin is a member of the ksl.com news team, writer and manager of the Science and Innovation section on Page Two of ksl.com.

?

Source: http://www.ksl.com/?sid=24116365&nid=1010&s_cid=rss-extlink

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Nexus Tablet Success And Why There?s No Time Like The Present For A Google Retail Store

Rumors from an ?extremely reliable source? speaking to 9t05Google have suggested Google will start to operate its own physical retail stores starting as soon as the 2013 holiday season in the U.S. Brick-and-mortar shops from an Internet search company? Sounds like a stretch, but the Goog is breaking out of its search box big time, and recent additions to the Nexus line are proving it has a real chance at establishing a direct relationship with customers.

Google has had a difficult time keeping its Nexus 4 smartphone, manufactured by partner LG, in stock, with the device being mostly?unavailable?through Google?s Play store until just recently. But the company?s efforts to sell direct weren?t an overnight success; it attempted to sell hardware direct with the Nexus One back in 2010, but stopped selling after a few months, since very few customers opted to buy the device at its full, unsubsidized price online.

But if Google does one thing well, it?s iterating on less-than-stellar product launches and building on a firm foundation of failure. And that?s exactly what it has done with Nexus; the tablets it starting selling the via its online hardware store did major one thing better than the Nexus One, by offering no-strings-attached hardware at a bargain basement price. Hardware sales, Google seems to have learned, won?t work if customers are asked to eat a cost hit in exchange for freedom. They needed both, and weren?t willing to trade economy for freedom.

Now Google has the recipe right for online sales, and it appears to have worked very well for the Nexus 4, and at least moderately well for Nexus tablets. But Google is still missing a key ingredient that has helped the iPad gain enormous consumer traction, and this latest rumor indicates it?s listening to the words of its biggest rival about how to possibly finally come up with a significant breakthrough for Android tablet market share.

Apple CEO Tim Cook has made no secret about Apple retail?s impact on iPad sales. Most recently, he essentially attributed the iPad?s worldwide success to Apple?s?physical?stores, and the opportunity they provided to make believers out of?customers?who might otherwise not necessarily have understood Apple?s tablet as a product category. As Ingrid noted in her recent piece covering Cook?s comments on retail at a Goldman Sachs investor conference last week:

?One of the things that?s not understood that well about the stores is that I don?t think we would have been nearly as successful in the iPad as an example if it weren?t for our stores,? said Cook. He noted that people?s view of the tablet, prior to the iPad, ?ingrained in their minds [was] a heavy thing that no one wanted.?

Google needs a tablet to achieve the same kind of thing with an Android tablet, or at least to come close. Making an ?experience?-baed retail store akin to what Apple?s offering doesn?t guarantee consumers warm up to Android tablets, but it?s a risk that?s likely worth taking, given that Google has had positive indicators for its online retail efforts of late, and that Apple seems to place a lot of the credit for the iPad?s success squarely on the Apple Store?s shoulders.

Nexus tablets need a home run, and that hasn?t come in the form of hardware so far, despite modest gains by gadgets like the Nexus series and the Kindle Fire. But maybe that?s because a device isn?t the answer they?re looking for: customer outreach is.

Source: http://techcrunch.com/2013/02/17/nexus-tablet-success-and-why-theres-no-time-like-the-present-for-a-google-retail-store/

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Friday, February 15, 2013

Mideast issues top agenda at Kerry meeting with UN chief - Times of Israel

Worthy News | What is a Christian | Receive our Updates | Daily Devotion | Christian Forums | Christian Chat | Christian Bookstore | Comics | Submit Prayer Request

The article below does not necessarily reflect the views of Worthy News.

Source: http://www.worthynews.com/top/timesofisrael-com-mideast-issues-top-agenda-at-kerry-meeting-with-un-chief-/

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Thursday, February 14, 2013

Obama State of Union speech watched by 33.5 million on TV

(Reuters) - Some 33.5 million Americans tuned in for President Barack Obama's economy-focused State of the Union speech live on television, just a slight drop from the TV audience for his 2012 address.

According to ratings data from Nielsen on Wednesday, Obama's speech on Tuesday night was carried live on 15 U.S. broadcast and cable networks and was tape-delayed on Spanish-language channel Univision.

In an assertive start to his second term, Obama urged the sharply divided U.S. Congress to raise the minimum wage and strive for economic fairness for Americans hit by unemployment and four years of recession.

The TV audience for Obama's annual State of the Union addresses has dropped off sharply since he was first elected, from 52.4 million in 2009 to 37.7 million in 2012.

The most-watched television event in the United States is the annual Super Bowl, which drew some 108.7 million viewers earlier in February.

The Nielsen figures do not take into account viewers watching online or on mobile devices.

(Reporting By Jill Serjeant; Editing by Leslie Gevirtz)

Source: http://news.yahoo.com/obama-state-union-speech-watched-33-5-million-235601673.html

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YouTube's PS3 app arrives (very) fashionably late to Europe

YouTube comes to PS3 with new look, moar cats

If you arrive so late to a party that your dress is now out of style, that's pushing it a bit, no? Such is the case with YouTube's PlayStation 3 app, which finally made it across the pond dressed in the same threads we saw way back in August of last year stateside. Europeans will now get the same smartphone remote control, searching functions and subscription channels we saw earlier, along with support for Swedish, Italian, German, Spanish, French, Dutch and Russian languages. That still leaves Scandinavian nations in the lurch, but Google's promised that as localized versions of YouTube have now launched there, Denmark, Norway and Finland will soon have a slice of YouTube app cake for their PS3s, too.

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Comments

Source: Sony Playstation Blog

Source: http://www.engadget.com/2013/02/12/youtubes-ps3-app-arrives-very-fashionably-late-to-europe/

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The Uniform Code of Military Justice and the Constitution both guarantee the rig...


The Uniform Code of Military Justice and the Constitution both guarantee the right to a speedy trial. Bradley Manning has been imprisoned for almost 1,000 days. His court martial has been delayed until June. On February 26th the motion to dismiss charges based on the lack of a speedy trial will be heard. Can you attend the hearing and show your support?

http://www.bradleymanning.org/news/attending-bradleys-hearings

Source: http://www.facebook.com/photo.php?fbid=529579400419504&set=a.114139445296837.6341.114129961964452&type=1

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Wednesday, February 13, 2013

Legendary opera singer Jessye Norman gives free program at Rollins College

Legendary opera singer Jessye Norman will give a free lecture at Rollins College this Wednesday, Feb. 13, as part of the college's Winter Park Institute.

"A Conversation With Jessye Norman" will take place at 7:30 p.m. Wednesday in Tiedtke Concert Hall, Keene Music Building on the Rollins Campus, 1000 Holt Ave., Winter Park.

Norman, 67, will discuss her life and work.

"It is with enormous pleasure that I look forward to my visit to Rollins College, with the students as well as the general community," Norman said Monday. "In a time when the arts are being put aside in too many instances in the misguided idea that mathematics and science are more 'important' fields of study, it is marvelous to find a school where the arts are understood and fostered for what they are: the gateway to the culture of a nation, a community, indeed a people.

"The arts nourish all parts of us: our minds and our bodies. Let us celebrate the fullness of humanity in our embrace of the true depth of our spirits: art!"

Born into a musical family in Augusta, Ga., Norman learned the piano as a child. She pursued formal musical studies at Howard University, then later at the Peabody Conservatory and the University of Michigan. She made her operatic debut in a 1969 production of "Tannhaeuser" at the Deutsche Oper Berlin. She soon was seen on stages from Lincoln Center to Covent Garden, Carnegie Hall to La Scala, the Paris Opera to the Vienna State Opera.

Among her myriad honors: The French named an orchid after her and gave her the Legion of Honor, the United Nations made her an honorary ambassador. She's a lifelong member of Great Britain's Royal Academy of Music and she sang at Bill Clinton's 1997 presidential inauguration.

"Listening to Jessye Norman find her way into a song is like watching in wonder as a beautiful morning reaches the climax of noon," once wrote music critic Octavio Roca. "Warmth and blinding light are everywhere in her voice."

Launched in 2008, the Winter Park Institute sponsors public lectures, readings and seminars throughout the year. Upcoming speakers include activist and author Azar Nafisi and filmmaker Oliver Stone.

"Jessye Norman makes a wonderful addition to our spring schedule," said Gail Sinclair, executive director of the Winter Park Institute. "This season will be one of our most diverse yet, ranging from musical legends, to activists, to award-winning filmmakers."

No tickets are required for Norman's lecture. Free parking is available in the SunTrust parking garage at 166 E. Lyman Ave. For more information, go to http://www.winterparkinstitute.org or call 407-691-1995.

Source: http://feeds.orlandosentinel.com/~r/entertainment/stage/theaterblog/~3/9sDleEAMh-Q/os-jessye-norman-rollins-college-20130211,0,7069518.story

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Tuesday, February 12, 2013

How not to waste time benchmarking your customer service | Good ...

Benchmarking can be a useful wake-up call.? Looking at how well others are doing stimulates ideas and opens your eyes to opportunities for improving the performance of your business.

But in my experience all the effort is wasted if you compare against the wrong things.

The lessons of this article are

  • think carefully: will benchmarking customer service bring any business or customer benefits at all?
  • if you decide to benchmark, choose the right comparators;
  • focus 100% on your customers rather than your own company or your competitors.

1.? Don?t benchmark against your competitors

There?s one compelling reason why this is a waste of time.? It?s because your customers don?t care how well you do against your competitors, they care about how well you do for them.? So the return on investment (RoI) is zero.

Some argue that by benchmarking your service against competitors you can identify best practices within the industry or your own function, and by raising awareness of the issues that need to be addressed, then customer experience will be improved.? I say that?s a distraction and even if you comprehensively outperform your competitors you may still be underperforming for your customers.

To illustrate the point, consider an extreme example ? like banks or phone companies, two groups that have consistently poor satisfaction ratings.? If you are a large bank, you make huge profits on the back of revenues from your customers. So don?t compare yourself to the snails with whom you compete when, in view of your resources, your customers expect you to perform like an Olympic sprinter.? Hold that thought.

2.? The only important service benchmark is the reasonable expectations of a customer

In contrast to the zero RoI from measuring against your competitors, the RoI can be substantial if you meet the benchmark expected by the people who pay you, and upon whose verdict your reputation depends.

If you measure how you?ve done against how a customer expected you to do, you can guarantee that customer is satisfied, every time you deal with them.? Providing you check at the right time to make sure, and providing you recover from any service failures immediately.

Success in the customer?s eyes leads to repeat business, and more personal recommendations through which you can acquire new customers for free.?? So if you are to measure anything, and I recommend you do, invest your energy being brilliant at measuring up against your customers? needs.

Repeat business plus new customers equals high RoI.

3. Innovate ? benchmark against something impressive instead

A couple of weeks ago I emailed two different people in two different companies.? I wanted to pay them money and I needed bank details so I could pay online.

How long do you think it took for the replies to come?

Both came within the hour, and the bank details were complete and correct.? That was impressive.

In fact compare that with the response times to my last three customer service enquiries (not the same companies as the payments) in which replies came after 2 days, 6 days and?still waiting.

So what standard of performance and consistency would leave your customers talking about you and sharing their good experiences concerning all their interactions with you?

I don?t recall ever hearing someone recommend I buy from a company because they?re lightning fast at taking my money.? But I do pay attention when I hear that a company always replies quickly, gets it right first time more often than not, and makes it very easy to resolve when there?s a problem.? That?s what we all talk about to one another ? because it feels so rare.

4.? Become the remarkable benchmark

Impressive customer service performance is not primarily achieved through targets, measures and processes, it?s about people and culture and values.

However when all of those things come together there are impressive and sometimes heart-warming results, such as this example of a young boy who contacted Lego.

?Boy writes letter to LEGO after losing minifigure, gets awesome response?

You?ll also see from the comments that other customers share the good feeling about Lego, which shows they?re consistent.? That too comes more from people and culture than benchmarks, though measures can certainly help the people to control the results.

5.? Conclusion: What?s your goal?

Consider the return on investment in each case?

Blisteringly fast accounts dept?? You get the money you?re due.? Maybe a little sooner.

Outstanding customer service?? You lose no customers to your competitors, they?re more willing to buy from you, they recommend that their friends become customers too.

If your goal is ?slightly less bad than everyone else? then by all means benchmark against your competitors.? If your goal is to make customers happy about spending more money themselves and recommending you, then you?ll want to aim a little higher!

Source: http://blog.customersure.com/2013/02/11/how-not-to-waste-time-benchmarking-your-customer-service/

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